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Because your experience matters as much as your purchase.
Explore our seamless shipping, returns, and support options designed with the same attention to detail as our silk pieces.
2-3 business days
UK mainland delivery
Next business day
Order by 2pm for next day delivery
2-3 business days
On orders over £150
5-14 business days
Available to EU, US, Canada & Australia
Orders placed before 2pm are dispatched the same day (Monday-Friday)
You'll receive tracking information via email once your order ships
Every order is carefully wrapped in our signature packaging and dispatched with care.
We want you to love your ANNA HORA piece. If it isn't perfect, returns are simple.
Initiate your return through your account or our guest form
Carefully pack your item in the original packaging
Use the prepaid return label we provide
30 days from delivery
Refunds processed within 3-5 business days of receipt
If something isn't as expected, we want to hear from you. Our customer care team will work with you to resolve any issue promptly.
Call us
+420773583533Email us
customerservice@annahora.comOur aim is to resolve all concerns within 48 hours.
Enter your order number to track your shipment.
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed
